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Customer Service

  • Shipping & Delivery

    Brite-Lite utilizes least cost shipping methods such as UPS, Postal Service and other carriers.
    Orders are shipped within 7 business days or less.
    We will notify you of any exceptions.
    Brite-Lite does not ship on Saturday and Sunday or Statutory Holidays
    Eco Fees (taxes) will be charged after receipt of order where applicable.
    Due to shipping restrictions we cannot deliver to P.O. Boxes.
    All shipments are subject to stock availability, price and shipping costs.
    All orders will be reviewed prior to processing and the customer will be advised immediately of any pricing or shipping errors and then given the option of processing the order with the revisions or a full refund.

  • Privacy & Security

    This privacy notice discloses the privacy practices for (website address). This privacy notice applies solely to information collected by this website. It will notify you of the following:
    1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
    2. What choices are available to you regarding the use of your data.
    3. The security procedures in place to protect the misuse of your information.

    Information Collection, Use, and Sharing
    We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
    We will use your information to respond to you, regarding the reason you contacted us. We will NOT share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
    Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

    Your Access to and Control Over Information
    You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
    See what data we have about you, if any. Change/correct any data we have about you. Have us delete any data we have about you. Express any concern you have about our use of your data.
           TRUSTe Certified Privacy Seal.

  • Returns & Replacements

    You may return items within 14 days of delivery in re-sellable condition and in its original packaging to the address shipped from only after you receive a Return Merchandise Authorization number (RMA). We will not except any merchandise returned without an approved (RMA).
    A 30% restocking charge will apply to all returns. You will receive a credit (less shipping and handling charges which are not refundable) for your return upon inspection.
    Once your return is received and inspected by the fulfillment centers (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 14 days.

  • Orders

    Orders are only binding upon brite-lite.com acceptance and approval of pricing and shipping prices. Brite-Lite reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer.

  • Paypal Payment

    The PayPal site is highly secure. They use industry-leading technology SSL to keep your information safe. PayPal automatically encrypts your confidential information in transit from your computer to PayPal using the Secure Sockets Layer protocol SSL with an encryption key length of 128 bits which is the highest level commercially available.

  • Government Rebates

    Government rebates are not available on our online store, but will only be available at local participating branches.

  • Pricing

    All pricing provided is available only on the Shopping Cart and may not at our store locations. Pricing does not include shipping and handling, Eco fees or sales taxes, if applicable. We will notify you if your order includes shipping or items that were incorrectly priced. Prices subject to change without notice. Eco fees will be added after receipt of order where applicable (additional costs will apply).

  • Viewing Online Orders

    It's easy to check the status of your order! Just visit My Account online and sign in with your ID and password to get a summary of any orders placed online. You'll see your order number, the date the order was placed, the status of the order, order total, the shipping method, and package tracking information for items that have shipped.

  • Updating Account Information

    To change your account information, click on “my account” at the top of the page. Once you enter your login information you will be brought to your account page, which has a sidebar menu to the left of the screen under the heading “ACCOUNT INFORMATION".